Computer Maintenance

ASK Computers offer first rate Computer Maitenance and Services to clients in a varied range of sectors, covering computer equipment such as:-

Servers – Entry level to High End Specification
Backup Devices – External Hard Drives, Remote backup solutions and Tape Solutions
Workstations – Entry level to High End Cad and Video Editing PC’s
Networking Equipment – Routers, Hubs, Switches & Wireless SolutionsInternet Security Solutions – Firewalls, Content filtering and VPN Solutions
Software Applications – Operating System, Office Products, Internet & Email.

ASK’s contractual remote response times are virtually immediate. Our guaranteed on site response times range from 4, 8 & 16 hour depending upon requirements. We offer standard agreements from Monday to Friday 09.00-17.30 as well as additional 24/7/365 support for those companies that require all round cover. We are well aware that each customer has unique requirements, therefore ASK also provide tailored made contracts to suit clients’ individual needs, offering a more effective and efficient solution.

ASK believe the only person you need to talk to in a crisis is the Engineer who will repair it! We offer Direct Telephone Contact for your Engineer, no need to go through a call centre!

ASK Computers achieves the highest levels of customer satisfaction through a total commitment to quality. It is ASK's intention to create long-term relationships with its customers so we become your first point of call for all your IT requirements.

Managed IT Services
Managed Services enables clients to have a Qualified Engineer onsite for a set number of hours/days per year, Duties include services which are not part of a standard maintenance agreement these include:-

Analysing Error logs and system reporting
Performing backups and verifying data
Creating new users and/or modification of existing users.

Adjusting Permissions
Adjusting Network Conditions
Router, Email & Printer Management
Update, Anti-Virus and Patch Installs
Optimisation of IT System
Software Loading and Configuration
Upgrading of Existing Equipment

Disaster Recovery Services
Each year we move more toward the paperless office, and as we do more and more of our business critical data is stored digitally on our networks, but what happens in the event of disaster?
ASK Computers believe the key is in planning, and so we offer a business continuity planning service, this allows us to get into place everything required should your IT system fail.

Lost production, lost revenue and lost customers are all potential consequences of a poorly implemented and poorly maintained disaster recovery solution.
If your unsure about your solution or have any questions please feel free to arrange a free network evaluation where we can visit your offices and evaluate your disaster recovery plan.

Email, Internet & Internet Security Solutions
In todays world the Internet has become a must have, and many clients rely heavily on the internet and email.  If your looking to improve or optimise your Internet & Email then we have the expertise to help you do it.  Using industry standard technologies such as Microsoft Exchange Server, Watchguard & Barracuda to give you safe, secure and spam free internet and email.

If you require a service not listed here, please feel free to ASK!